Terms & Conditions

1  INTRODUCTION

Welcome to Salllyanne. These Terms & Conditions govern your access to and use of our website, including the purchase of our products, interaction with our services, and participation in any promotions or events hosted by Salllyanne. By visiting our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions in full. If you do not agree to these terms, please do not use our website or services.

These Terms & Conditions, together with our Privacy Policy, Delivery Terms, and Return Policy, constitute the full agreement between you and Salllyanne regarding your use of our website and services.

2  ORDER ACCEPTANCE

All orders placed through our website are subject to acceptance and availability. Once you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order until we verify product availability, payment authorization, and any applicable shipping restrictions.

We reserve the right to cancel or refuse any order at our sole discretion. Reasons for cancellation may include but are not limited to: product unavailability, errors in product pricing or description, suspected fraudulent activity, or any violation of these Terms & Conditions.

In the event of cancellation, any payments made will be refunded promptly using the same payment method used for the order.

3  PRICING & PAYMENT

Prices displayed on the website are quoted in the currency specified and include applicable taxes unless stated otherwise. All prices are subject to change without notice. The price charged for your order will be the price displayed at the time of your purchase.

Payment must be completed using the accepted payment methods available on the website. By providing your payment details, you authorize Salllyanne or our payment processors to charge the specified payment method for the total order amount.

Payment authorization and order confirmation are required before we process your order. In case of payment failure, we reserve the right to cancel the order without liability.

For security purposes, credit card and payment information is transmitted and stored securely by trusted third-party payment providers. Salllyanne does not store full payment card details on its servers.

4  SHIPPING & DELIVERY

All shipments are subject to the Shipping Policy outlined on our website. Estimated delivery times are provided for guidance only and cannot be guaranteed due to factors outside our control, such as carrier delays, customs inspections, weather conditions, or natural disasters.

Customers are responsible for providing accurate and complete shipping information. Salllyanne is not liable for lost or delayed packages resulting from incorrect, incomplete, or undeliverable addresses.

Tracking information will be provided when available, but actual delivery times may vary.

5  RETURNS, REFUNDS & EXCHANGES

All returns, exchanges, and refunds are governed by our Return Policy. Customers must review the Return Policy carefully to understand eligibility, timelines, and procedures, particularly regarding hygiene considerations for pillowcases.

Requests for returns or exchanges due to damaged or defective products must be submitted within 7 days of receipt. Customers must provide proof of purchase and clear photographs of the defective or incorrect item.

Refunds will be processed using the original payment method after the returned item is received and inspected. Return shipping costs may be the responsibility of the customer unless the return is due to our error.

Pillowcases that have been used, washed, or removed from their original packaging cannot be returned unless they are defective.

6  USER RESPONSIBILITIES

Users must provide accurate and complete information when creating accounts, placing orders, or contacting customer support. Each user is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

Unauthorized use of our website, fraudulent activity, or attempts to bypass our systems may result in immediate termination of access and potential legal action.

7  INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, graphics, logos, and designs, is the property of Salllyanne or its content suppliers. These materials are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content for commercial purposes without our express written consent.

8  LIMITATION OF LIABILITY

To the fullest extent permitted by law, Salllyanne shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website, purchases, or reliance on information provided. This includes damages due to delivery delays, product defects, website downtime, or loss of data.

Our total liability for any claim arising from your use of our website or products is limited to the total amount you paid for the specific product(s) in question.

9  TERMINATION

We reserve the right to suspend or terminate your access to the website, accounts, or services at our discretion, including for violations of these Terms & Conditions, fraudulent activity, or illegal conduct. Termination does not release you from obligations incurred prior to termination.

10  MODIFICATIONS TO TERMS

We may revise these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page with an effective date. Your continued use of the website constitutes acceptance of the revised terms.

11  GOVERNING LAW & DISPUTES

These Terms & Conditions are governed by the laws of the jurisdiction in which Salllyanne is established. Any disputes arising from these terms, use of the website, or purchase of products shall be resolved through amicable negotiation. If a resolution cannot be reached, disputes may be submitted to the competent courts in Salllyanne’s jurisdiction.

12  CONTACT INFORMATION

For any questions or concerns regarding these Terms & Conditions, please contact our customer support team. We strive to respond to all inquiries within 24–48 hours.

Email: [email protected]