Delivery Terms

1  SHIPPING POLICY

At Salllyanne, we are committed to delivering every order with care, accuracy, and efficiency. All pillowcase orders are processed within 1–3 business days after payment is confirmed. During peak seasons, holidays, or promotional events, processing times may be slightly extended, but we always strive to ship your items as quickly as possible.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your package from the moment it leaves our warehouse until it reaches your doorstep. Please note that tracking updates may occasionally be delayed depending on the carrier’s system.

Estimated delivery times vary based on your region. Domestic deliveries usually take 5–10 business days, while international shipments may require 10–20 business days due to customs inspections, local postal services, and other uncontrollable factors.

To avoid delays or lost packages, ensure that all shipping information — including name, address, postal code, and phone number — is entered accurately at checkout. Salllyanne is not responsible for delivery issues caused by incomplete or inaccurate information provided by the customer.

2  SHIPPING COSTS

Shipping fees are automatically calculated during checkout based on package weight, delivery destination, and the selected shipping method. We work closely with our logistics partners to ensure that shipping costs remain reasonable and transparent.

From time to time, Salllyanne offers special promotions such as free shipping or discounted shipping rates. These offers are subject to specific terms and may apply to selected regions or order thresholds. Be sure to follow our store updates to take advantage of these benefits.

For international customers, please be aware that customs duties, import taxes, or additional fees may be imposed by your local government. These charges are not included in the product or shipping cost and remain the responsibility of the customer. We recommend checking your country’s customs policy before placing an order.

3  RETURN & EXCHANGE

Your satisfaction is one of our highest priorities. If the item you receive is damaged, defective, or not what you ordered, please contact us within 7 days of receiving your package. Provide your order number along with clear photos of the issue so our team can assist you promptly.

Once your request is approved, we will arrange either a replacement shipment or a full/partial refund depending on the situation. We strive to make this process simple and transparent, ensuring that you can shop with confidence.

For hygiene and safety reasons, we cannot accept returns of pillowcases that have been opened, used, washed, or removed from their original packaging — unless the product arrived defective. Please keep all original tags, bags, and packaging materials until you are sure the product meets your expectations.

For returns not caused by product defects or errors on our side, customers may be responsible for the return shipping cost. We recommend using a tracked shipping method for any returned parcel, as we are unable to issue refunds for packages that are lost in transit.

4  CUSTOMER SUPPORT

If you have any questions related to shipping, delivery updates, return eligibility, or any other concerns about your order, our customer support team is always ready to assist you. We aim to respond to all inquiries within 24–48 hours.

Thank you for choosing Salllyanne. We truly appreciate your trust and support for our pillowcase products.

Email: [email protected]